Why replace our existing call center?

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Why replace our existing call center?

If a call center is not cloud-based but on-premise, operational and maintenence costs apply, usually at a high level.

A cloud-based call center doesn’t entail maintenance costs still it runs on the latest version, so no upgrade costs apply either.

Besides lower expenses, the omnichannel reach is the main reason why most companies opt for a cloud-based system, realizing that social media, e-mail, webchat and other digital channels play a more and more important role in their customers’ life.

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