What types of reports are available in the system?

 In

What types of reports are available in the system?

A lot of different types. There are reports of agents, groups of agents, inbound and outbound campaigns. Reports include dates of each calls (interactions) received, success rate of issues, average handling and waiting time, or even the time agents spend in several statuses.

Reports can either be exported to Excel or displayed in charts within the administration interface. The system also provides real-time reports (on a wallboard) containing basic call center information

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