What is a cloud-based contact center?

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What is a cloud-based contact center?

The cloud-based contact center means that the service is rented from another company, and a remote IT infrastructure is connected through the internet, in which call distribution and information management are organized and done centrally. (From Piac és Profit)

Therefore neither a specific hardver, nor a specific software is necessary to run a system for customer service.
The only thing you need is internet connection while agents can join through a web browser or a mobile application – from anywhere around the globe.

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