What are the benefits of cloud-based contact centers?

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What are the benefits of cloud-based contact centers?

Main advantages:

  • Outstanding call access, which ensures growing customer satisfaction
  • Omnichannel platform: clients can reach customer service through any channel
  • Remote access: it doesn’t require agents to sit in the office as they can work from anywhere through a mobile application or a website
  • Innovative tools for reaching customers (ClickToInteract website widgets, Facebook, Chatbots)
  • Scalable
  • Very low operational costs

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