Contact centers from the cloud

ContactCloud is a cloud-based contact center service, which meets the functional and technological demands of 21st century customer services.
We identified two major factors of high importance which helped us define the contact center needs of our days.
On one hand, it is a trend that customers wish to contact companies not via phone, but through digital channels. On the other hand, cloud-based services can be launched and operated a lot more easier, cheaper and in a more flexible way.

At many companies, cloud-based contact centers are considered a more sensible choice as opposed to traditional ‘on-premise’ contact centers. For bigger companies, calculation all possible expenses in a 5-year period, even 43% operational cost reduction can be achieved.

TRADITIONAL CALL CENTERS CANNOT PROVIDE OUTSTANDING CUSTOMER SERVICE TO NEWER GENERATIONS OF CUSTOMERS.

  • Social media: 30%
  • Mobil applicaion: 40%
  • Email: 9%
  • Telephone: 16%
  • Webchat: 5%
Primary contact channels for people under 25

/Source: Dimension Data, 2016/

People under 35 typically do not use their mobile phones for contacting a company. Under 25 – this rate is only 16%. No matter which sector, companies don’t require a contact center solution with digital channels playing only secondary role any more, but a single one with the perfect integration of all of the possible channels.

ContactCloud in numbers

0

%

savings can be reached by cloud-based contact centers

0

year

Under 34, only 21% of people use phone calls as a primary customer service channel

0

contact centers

have been launched by Geomant

Main benefits of ContactCloud

Innovative, omnichannel call center

Minimal initial investment, quick implementation

Optional telco
services

Scalable up to 1000 agents

Facebook, chat and applications integration

Gamification, WFO, Office phone, Chatbot

Frequently Asked Questions

Service packages

Mini

If you want your business to have the most effective call center

Calls and Interactions

  • Web RTC Agent Desktop
  • International Numbers
  • Personalized Greetings
  • Single Interface for Multi-Channel Interactions
  • Call Recording
  • Call Control Options
  • Call Dispositions
  • Interaction Queues
  • Bring Your Own Carrier
  • Video, Chat, E-mail and Social
  • MediaMedia Type Priorization
  • Customer Interaction Applications
  • Agent Script Designer

Outbound

  • Outbound Caller ID
  • Power Dialer
  • Inbound & Outbound Blending
  • Preview and Predictive Dialers
  • Answer Machine Detection

Monitoring & Reporting

  • Real Time Monitoring
  • Historical Reporting
  • Wallboard
  • Customizable Reports
  • Service Level AlertsInteraction
  • Recording and Export

Intelligent Routing

  • Forward to Phone
  • Text to Speech
  • Interactive Voice Response (IVR) System
  • Multichannel ACD for Voice, E-mail, Chat & Social
  • Skill based Routing
  • Intelligent Reconnect

Integrations

  • CRM Pop-up (URL Based)
  • CRM Connectors (Salesforce, Sugar CRM, Zendesk)
  • Contact History
  • APIs Integration and SDKs

Workforce Optimization

  • Workforce Management
  • Gamification
  • E-Learning

Support

  • Knowledge Base Support
  • E-mail Support
  • Phone Support
  • Dedicated Success Manager

Professional

If your dedicated contact center agents wish to use multiple channels to contact customers

Calls and Interactions

  • Web RTC Agent Desktop
  • International Numbers
  • Personalized Greetings
  • Single Interface for Multi-Channel Interactions
  • Call Recording
  • Call Control Options
  • Call Dispositions
  • Interaction Queues
  • Bring Your Own Carrier
  • Video, Chat, E-mail and Social
  • MediaMedia Type Priorization
  • Customer Interaction Applications
  • Agent Script Designer

Outbound

  • Outbound Caller ID
  • Power Dialer
  • Inbound & Outbound Blending
  • Preview and Predictive Dialers
  • Answer Machine Detection

Monitoring & Reporting

  • Real Time Monitoring
  • Historical Reporting
  • Wallboard
  • Customizable Reports
  • Service Level AlertsInteraction
  • Recording and Export

Intelligent Routing

  • Forward to Phone
  • Text to Speech
  • Interactive Voice Response (IVR) System
  • Multichannel ACD for Voice, E-mail, Chat & Social
  • Skill based Routing
  • Intelligent Reconnect

Integrations

  • CRM Pop-up (URL Based)
  • CRM Connectors (Salesforce, Sugar CRM, Zendesk)
  • Contact History
  • APIs Integration and SDKs

Workforce Optimization

  • Workforce Management
  • Gamification
  • E-Learning

Support

  • Knowledge Base Support
  • E-mail Support
  • Phone Support
  • Dedicated Success Manager

Company

If large amount of outbound calls are made at your company, and motivating agents and using a workforce-scheduling system is of utmost importance.

Calls and Interactions

  • Web RTC Agent Desktop
  • International Numbers
  • Personalized Greetings
  • Single Interface for Multi-Channel Interactions
  • Call Recording
  • Call Control Options
  • Call Dispositions
  • Interaction Queues
  • Bring Your Own Carrier
  • Video, Chat, E-mail and Social
  • MediaMedia Type Priorization
  • Customer Interaction Applications
  • Agent Script Designer

Outbound

  • Outbound Caller ID
  • Power Dialer
  • Inbound & Outbound Blending
  • Preview and Predictive Dialers
  • Answer Machine Detection

Monitoring & Reporting

  • Real Time Monitoring
  • Historical Reporting
  • Wallboard
  • Customizable Reports
  • Service Level AlertsInteraction
  • Recording and Export

Intelligent Routing

  • Forward to Phone
  • Text to Speech
  • Interactive Voice Response (IVR) System
  • Multichannel ACD for Voice, E-mail, Chat & Social
  • Skill based Routing
  • Intelligent Reconnect

Integrations

  • CRM Pop-up (URL Based)
  • CRM Connectors (Salesforce, Sugar CRM, Zendesk)
  • Contact History
  • APIs Integration and SDKs

Workforce Optimization

  • Workforce Management
  • Gamification
  • E-Learning

Support

  • Knowledge Base Support
  • E-mail Support
  • Phone Support
  • Dedicated Success Manager

About us

Geomant was founded in 2000 to build call centers of high quality – mostly Avaya call centers. In the last 18 years our focus shifted from call centers to contact centers, as well as from Hungary to the closer region, then countries of Europe and of the Middle-East. Besides the services of Avaya, Microsoft, Nuance and other well-known brands, we have developed our own applications, and we are proud of the outstanding standard of our implementation and other services.

With cloud-based solutions winning over, and becoming more reliable and cheaper, we spared no time to find the suitable partner to provide a cloud-based contact center solution with. Finally, we found Collab: their technology and our 18-years telco experience has been merged to create our ContactCloud service.

Ádám Tubákos Sales Manager
Adorján Bortnyák Managing Partner
Eszter Fonyódi Sales Manager
Zoltán Nemes Service and Delivery Manager

Contact

Geomant-Algotech Zrt.

1013 Budapest, Hungary
Krisztina tér 2.
Tel: +36 1 886 3300
Fax: +36 1 886 3399
Email:  contactcloud@geomant.com

REQUEST A DEMO

If you are keen to see the benefits of ContactCloud solutions personally, please send us your contact information, and our colleagues contact you in a couple of hours to schedule an appointment.

 

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